ComReg Mobile Consumer Experience

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B&A was commissioned by the Commission for Communications Regulation (ComReg) to carry out a survey on mobile services experiences of Irish consumers.

The survey provides insights into the usage, perceptions, and experiences of mobile phone users, especially in relation to mobile phone coverage. The survey covered topics relating to the mobile experience including: mobile phone ownership, mobile phone usage, mobile network coverage issues and satisfaction, network and handset switching and handset locking.

Handset ownership is almost universal across the country and of those with a handset 91% own a smartphone. 

 

 

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