Insights from our latest research conducted on behalf of the Competition and Consumer Protection Commission (CCPC) delves into consumer tipping behaviours and attitudes among a representative sample of Irish consumers.
Key highlights from the findings include:
- Tipping Frequency: 90% of consumers tip at least occasionally.
- Demographics and Tipping: The data indicates that women and those over the age of 35 are more inclined to tip.
- Perception of Tipping: Two-thirds of the respondents feel that tipping is increasingly becoming an obligation rather than a choice.
- Opting Out Preferences: A significant 75% of consumers express a desire for businesses to simplify the process of opting out of tipping.
- Unexpected Charges: One-fifth of consumers have recently faced surprise additional charges on their bills.
- Technology and Mistakes: Among those encountering standalone tipping terminals, 1 in 4 have inadvertently tapped them.
In response to these findings, the CCPC has issued new guidance to aid restaurant owners and traders in effectively leveraging new technologies for tip collection.
For more detailed insights, please visit the published report on the CCPC website: “Transparency is vital”: New research and guidance on tipping in Ireland – CCPC Business
For more information, please contact Kieran O’Leary (Director): kieran.oleary@ipsos.com
